Refund & Returns Policy

Thank you for shopping with RN Herbal. We are committed to providing high-quality herbal and Ayurvedic products to our customers. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.

By purchasing from our website https://rnherbalindia.com/, you agree to the terms mentioned below.

1. Returns Policy

We accept returns only under the following conditions:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product packaging is tampered with at the time of delivery.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The return request must be raised within 48 hours of delivery.

  • Proof of damage or incorrect product (photos/videos) must be provided.

Due to hygiene and safety reasons, we do not accept returns for opened or used herbal products unless they are damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products

  • Products returned after 48 hours of delivery

  • Products damaged due to misuse or improper handling by the customer

  • Promotional or discounted items (unless damaged)

3. Refund Policy

Once your return request is approved and the product is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.

  • The refund amount will be credited to the original payment method used during purchase.

  • Processing time may vary depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the error is from our side.

4. Replacement Policy

We provide replacement only in cases of:

  • Damaged product received

  • Wrong item delivered

Replacement requests must be submitted within 48 hours of delivery with proper proof.

5. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once shipped, orders cannot be cancelled.

To cancel your order, contact us immediately.

6. Return Process

To request a return or refund, please follow these steps:

  1. Email us at rnherbalindia@gmail.com within 48 hours of delivery.

  2. Provide your order number and reason for return.

  3. Attach clear images/videos of the product.

  4. Our support team will review your request and guide you further.

Returns sent without prior approval will not be accepted.

7. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

Business Name: RN Herbal
Website: https://rnherbalindia.com/
Email: rnherbalindia@gmail.com
Phone: +91 8292905500
PIN Code: 845305